Vivint Residential Internet Installer in Lehi, Utah
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Job Description
Why you’ll be excited to work at Vivint Internet
We are on a bold mission to offer a new model to how we provide home internet and connect the things you care about in your home built around our industry-leading millimeter wave technology and our deep focus on customer experience. We are an early-stage spinoff of Vivint Smart Home that has developed a new mesh wireless technology that enables us to quickly enter new markets and offer internet speeds up to 1Gbps with fiber grade capacity across large suburban areas. We know that most people aren’t happy with their home internet service today but haven’t really had many choices for broadband either. We aim to change that, quickly.
What excites us is an opportunity to disrupt a trillion dollar industry with a cutting-edge technology and a market leading customer experience. We have over 10,000 customers today in two metro markets and are looking to launch several new markets next year using our next generation technologies that will provide a very differentiated customer experience.
Our multinational team, comprised of veterans of Clearwire, Google, Sprint and Rise, is dual headquartered in two of the hottest tech centers in Santa Clara, CA and Lehi, UT.
What excites you about this role:
Complete on-site customer installations including mounting of radio hardware, running CAT5 cable, and interfacing with customer computer or networking equipment.
Maintain and manage adequate stock levels of Vivint products and equipment.
Install and service authorized equipment in customers’ homes. Ensure proper site installation and operation; inspect cable and network equipment.
Work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment.
Explain and provide detailed system capabilities and operational instructions to customers.
Accurately complete necessary paperwork, including work orders, customer contracts, and time clock forms.
Conduct routine maintenance and inventory of company products and equipment including company provided vehicles.
Perform troubleshooting and repairs of customer internet radio or on-site networking equipment.
Communicate with homeowners to ensure installation satisfaction.
Exhibit professional appearance and conduct while providing an excellent customer experience.
What excites us about you:
Demonstrated ability to effectively communicate with all levels of employees, management and customers.
Knowledge of and ability to operate hand and power tools.
Ability to work effectively both individually and as part of a team.
Experience in Field Service, Customer Service, Electrician (wiring), Construction (working with tools), cable/TV installations, home security installations and/or mechanical work preferred.
Work may require an occasional on-call rotation during holidays in addition to weekend and/or evening work and some travel is required. Must have a valid driver’s license with clean driving record.
We take care of our own:
Free catered lunch, snacks and drinks; new menu daily (UT only)
Company issued vehicle, tools, laptop, cell phone and uniform
Onsite gym (UT & CA) & health clinic (UT only)
Comprehensive benefits including medical, dental, vision, life coverage and 401k match
Find out more about what it's like to work here:
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.